Refund Policy

REFUND OF MONEY

Credit cards

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The refund of margin currency (withdrawals) can be made with creditcards Visa, MasterCard, Maestro. The payment term depends on the Issuing Bank and the Acquiring Bank but not less than 2 business days.

The Client must submit a written application for withdraws to withdraw funds. The application can be sent via e-mail exclusively from the e-mail address specified by the Client when registering the Personal Virtual Cabinet, to the next e-mail address: support@i-pl.com. More detailed information on the procedure for withdrawing funds using payment cards is available in your Personal Virtual Office.

The minimum withdraw amount is 50 USD / 50 EUR;

The maximum amount of one transfer is 5,000 US dollars / 5,000 euros. The maximum amount of withdrawals for one payment card per month is $ 25,000. The maximum number of payments for one card is no more than one per day;

The refund of collateral currency is possible only on registered payment cards. No withdrawals are made for prepaid cards;

The refund of collateral currency is possible to do with a payment cards owned by the Client: the account created in the terminal and the payment card for which the refund will be made must belong to the same person. The refund of collateral currency to payment cards of third parties is not carried out.

A bank transfer via the account “Interactive Portal”

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The refund of collateral currency (withdrawal of funds) is carried out to the bank account of the Client, opened in any bank, by means of a bank transfer. The term of transfer is up to 5 (five) working days.

To return the margin currency, the Client must submit a written application for withdrawal of funds. The application can be sent via e-mail exclusively from the e-mail address specified by the Client when registering the Personal Virtual Cabinet, to the e-mail address: support@i-pl.com. More detailed information on the procedure for withdrawing funds via bank transfer is available in your Personal Virtual Cabinet.

When withdrawing funds, consider the following:

Commissions indicated in the table are commissions of the sending bank. All commissions of banks through which funds are transferred are deducted from the payment amount;

banks charge fees for adjusting the details, so be careful when filling out an application for withdrawal of funds;

refunds are made in the currency of the Client's account created in the Interactive Portal terminal;

The minimum withdraw amount is 50 USD / 50 EUR;

The refund of margin currency is possible only to a bank account opened in the name of the Client: the account created in the terminal and the bank account to which the refund will be made must belong to the same individual or legal entity. No funds are transferred to the bank account of third parties.

If you have and (or) have questions or problems regarding the deposit and (or) return of margin currency, please contact our support service:, support@i-pl.com